Shred360 allows for payment after services have been provided, or at the time of delivery of the service. Credit/Debit cards will not be charged until services are performed, unless directed to do so by the customer. In most cases, customers will be invoiced for the amount owed. At that time, Shred360 can process the card or the customer can use our secure website for paying the amount owed.
1. What is Shred360’s refund policy?
Our official return policy for all Shred360 services is as follows:
Shred360 will, at its discretion, allow for the refund of services provided within 60 days from the date of purchase. For recurring billing services, returns for more than one payment may be provided if requested within the standard 60 day refund period. After 60 days all sales are final.
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing service, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return
2. How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer customer support for the service. Shred360 will then review the services to see if a purchaser qualifies for a refund, based on services provided. Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
3. What is the policy for refunds requested within 60 days?
Customers requesting a refund within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a refund.
4. Is there any other reason why a sale might be reversed?
Shred360 has every incentive to keep customers happy by providing quality services and customer support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.
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